Plumbing, Heating, Cooling & Remodeling Services in Richmond VA

We’ve proudly served the Richmond community since 1930. As a fourth-generation, family-owned business, we bring nearly a century of experience and a tradition of reliable service to every plumbing and heating job.

Yes. We offer 24/7 emergency service because we know plumbing or heating problems don’t wait for business hours. Whether it’s a burst pipe or a heating breakdown, we’re ready to respond quickly.

As a family-owned small business, we provide personalized one-on-one service. You’ll never feel like just another number—we take the time to understand your needs and deliver solutions with care and attention.

Never. Our approach is built on honesty and transparency. We provide fair, upfront pricing and recommendations without pushy sales tactics, so you can make decisions confidently.

A routine tune-up includes system inspection, filter checks, thermostat calibration, blower and coil cleaning, electrical connections inspection, refrigerant level check, and safety checks for heat exchangers and gas lines. For customers, it reduces breakdown risk, improves efficiency (lower bills), extends equipment life, and keeps warranties valid. Expect a 45–90 minute visit, a written checklist of findings, and prioritized repair recommendations. It’s preventative care — small costs now avoid expensive emergency replacements later.

Popping, rumbling, or sediment noise often indicates mineral buildup on the tank bottom, common in Richmond’s water. Discolored water can come from sediment or corrosion inside the tank. Solutions range from flushing the tank, installing a water softener or inline filter, to replacing the anode rod or the heater if corrosion is severe. A technician can test water quality, inspect the tank, and recommend the most cost-effective fix versus replacement with efficiency upgrades.

Yes. Keil manages permit submission and coordinates inspections with Richmond city/county authorities for work that legally requires permits: gas lines, water/sewer connections, major HVAC replacements, and many remodels. This ensures safety, proper documentation, and future resale value. Customers receive copies of permits and inspection reports. If a homeowner wants to DIY parts of the job, we’ll explain what still requires licensed work and why skipping permits can create insurance and sale issues.

Keil typically offers workmanship guarantees (timeframes vary by service) plus manufacturer warranties on parts. For installations, customers get documentation of both so responsibility is clear if a part fails. Emergency repairs may have shorter workmanship warranties. Keil will explain what the warranty covers (parts vs. labor), how to submit a claim, and what routine maintenance is required to keep warranties valid. Always request written warranty terms before work begins.

Technicians use a diagnostic approach: camera inspection to locate the clog and its cause (grease, tree roots, collapsed pipe), then the least invasive fix—snaking, hydrojetting, or targeted replacement. Keil avoids repeated use of chemical drain cleaners because they can damage pipes and create safety hazards. For recurring clogs, we inspect the entire line and recommend solutions—trenching and repair, root cutting, or installing grease traps for kitchens—so the problem is solved long-term, not just temporarily.

During spring/fall and heat wave/cold snap peaks, scheduling fills quickly. Customers should book preventive maintenance before the season starts; this keeps top-priority slots open and avoids emergency wait times. Keil recommends biannual tune-ups (spring for cooling, fall for heating), filter schedules, and a pre-season checklist customers can follow. For urgent failures, Keil offers priority service plans where members get faster response, discounted diagnostics, and scheduling advantages during spikes.